Fundamental
Techniques in Handling People
1.
Don't criticize, condemn or complain
2.
Give honest and sincere appreciation
3.
Arouse in the other person an eager want
Six ways to
make people like you
1.
Become genuinely interested in other people
2.
Smile
3.
Remember that a person's name is the sweetest
and most important sound in any language
4.
Be a good
listener. Encourage others to talk about themselves
5.
Talk in terms of the other person's interests
6.
Make the other person feel important - and so it
sincerely
Win People to Your Way of Thinking
1.
The only way to get the best of an argument is
to avoid it
2.
Show respect for the other person's opinions. Never
say " You are wrong.'
3.
If you are wrong, admit it quickly and
emphatically
4.
Begin in a friendly way
5.
Get the other person saying, "yes, yes"
immediately
6.
Let the other person do great deal of the
talking
7.
Let the other person feel that the idea is his
or hers
8.
Try honestly to see things from the other
person's point of view
9.
Be sympathetic with the other person's ideas and
desires
10.
Appeal to the nobler motives
11.
Dramatize your ideas
12.
Throw down a challenge
Be A
Leader: How to change People Without Giving Offence and Arousing Resentment
1.
Begin with praise and honest appreciation
2.
Call attention to people's mistake indirectly
3.
Talk about your own mistakes before criticizing
the other person
4.
Ask questions instead of giving direct orders
5.
Let the other person save face
6.
Praise the slightest improvement and praise
every improvement. Be "hearty in your approbation and lavish in
praise."
7.
Give the other person a fine reputation to live
up to
8.
use encouragement. Make the fault seam easy to
correct
9.
Make the other person happy about doing the
thing you suggest
